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Important notice regarding changes to the appointment system

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Friary House Surgery

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Friary House Surgery
2a Beaumont Road
St. Judes
Plymouth
Devon
PL4 9BH

CQC Inspected and Rated
Good

We are currently CLOSED.

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Practice Information

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Friary House Surgery

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FootFall © Silicon Practice 2020

Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointment requests
Appointment Cancellation
Ask the Doctor a question
Ask the Practice a question
Repeat Prescription requests
Help with medications
Request test results
Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma
Diabetes
Epilepsy
Smoking
Mental Health
Alcohol
Blood Pressure

Find the forms that you need:

New Patient registration
Change of details
Register for online services

Give feedback to the Practice:

Feedback and Complaints
Friends and Family Test

Get advice on common conditions:

Services offered by your GP Practice such as travel services.
Health services and health support groups in your area.
Help from NHS.uk regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

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News

Coronavirus - Easy Read Information
- New
09/03/2020
Read more
Coronavirus Update - NHS 111 Online
- New
04/03/2020
There is concern that patients seeking information on coronavirus are being directed to call 111 rather than use NHS 111 online. NHS 111 is experiencing very high call volumes. The NHS is directing patients for general information on coronavirus, Read more
Urgent Notice
- New
05/02/2020
Important notice regarding changes to the appointment system Due to the on-going situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus Read more
Important Announcement
- New
28/01/2020
Friary House Surgery are pleased to announce that we now have trained nurses who can provide Cancer Care Reviews. Patients who require these services will be asked to book in for an appointment. Read more
A Reminder to all parents
28/01/2020
Welcome!
27/11/2019
Important changes to ordering prescriptions
04/11/2019
Increasing access to Summary Care Record Additional Information
22/10/2019
Norovirus
09/09/2019
Important Information
09/07/2019
NHS Devon Clinical Commissioning Group Bulletin.
30/05/2019
Friary House Surgery is no longer carrying out ear syringing procedures
25/04/2019
Hay Fever
11/03/2019
All patients prescribed Pregabalin & Gabapentin
07/03/2019
Patient Notice: Nurse/Medical and Paramedic Students
30/01/2019
Proposed Merger
28/09/2018
Is pain slowing you down?
16/03/2018
Trial Bereavement Clinic
23/11/2017
Patient's to have a Nominated GP
25/09/2017
Changes to Chronic Disease check-up's
25/09/2017
Extra Phlebotomy Clinics
22/09/2017
Changes to the way some drugs are to be ordered
22/09/2017

Online Consultations

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I want help for my condition

Get advice about specific conditions like back pain, coughs, mental health concerns and more

I want general advice

Get advice about general symptoms like tiredness, bleeding, pain or weakness

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