There is concern that patients seeking information on coronavirus are being directed to call 111 rather than use NHS 111 online. NHS 111 is experiencing very high call volumes.
The NHS is directing patients for general information on coronavirus, to https://www.nhs.uk/conditions/coronavirus-covid-19/.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.
These can be accessed at https://111.nhs.uk/service/covid-19.