National Call and Recall Service for Flu Vaccinations – Outbound Telephone Calls

The NHS Immunisation Management Service operates the National Call and Recall Service for the flu vaccination programme on behalf of NHS England and NHS Improvement. In addition to initial contact via letters and emails/SMS, it is making approximately 1.3 million follow-up telephone calls to eligible individuals reminding them to book a flu vaccination.

This is a notice to all our patients that this is a legitimate service and not a fraudulent organisation.